Frequently asked questions about Home Vet Service

What are your business hours?

Our normal business hours are Monday to Friday 8am to 6pm and Saturday 8am to 12 noon.

Can I have a consultation after hours?

We can offer after hour consultation appointments, subject to availability,  outside our normal business hours up to 8pm, seven days a week, but generally not between 8pm-8am. Please text if requiring an appointment after hours with nature of problem and which suburb you are in.

Do you visit patients outside the listed suburbs?

This can be arranged. Please contact us for details.

What is your appointment policy?

Appointment times are scheduled over a one hour window, to take into consideration traffic congestion and delays. Clients are notified by text message or phone call if likely to be running late, so that other important arrangements can be kept.

How do I schedule an appointment?

Please use our online appointment booking form, or alternatively call us on 0488177600

I have more than one pet. Able you able to treat more than one?

Absolutely. Discounts are applied to multipet households.

Pet Oral Health

What happens if my pet requires additional care?

If in need of a specialist veterinarian we will discuss options with you, and arrange the referral. If there is a need for dental procedures, surgery or x rays etc, we will discuss the options with you and where these procedures may be carried out.

Are you able to carry out surgical procedures?

We offer a complete facilitation of surgical procedures by assessing your pet, picking up from home, having surgery undertaken in a trusted clinic, then bringing back home, post operative care, with most procedures at a fixed price.

We are able to do various minor surgical procedures at home however major surgical procedures such as spaying and castration will be arranged within a traditional veterinary clinic.

Is it more expensive than a traditional veterinary clinic?

Our prices are comparable if not better than those of a traditional veterinary clinic.

Will my pet be treated within home or in a mobile van?

Your pet will be treated within the comfort of their own home.

What if I need to order medicines?

We can arrange delivery of your pets medications and also arrange for them to be delivered to your door by us.

What are the methods of payment?

We accept Mastercard, Visa, debit cards and cash. Unfortunately we do not do accounts and payment needs to be in full at time of consultation. if paying with a card this will incur a 1.5% surchage.