Frequently asked questions about Home Vet Services

What are your business hours?

Our normal business hours are Monday to Friday 8am to 6pm.

Can I have a consultation after hours?

We can offer appointments on Saturdays between 8am and 12 pm and weekdays 6pm to 8pm upon prior arrangement.

Do you visit patients outside the listed suburbs?

This can be arranged. Please contact us for details.

What is your appointment policy?

Appointment times are scheduled over a 30 minute window, to take into consideration traffic congestions and delays. Clients are notified by SMS or phone call if likely to be running late, so that other important arrangements can be kept.

How do I schedule an appointment?

Please use our online appointment booking form, or alternatively call on 0488177600

I have more than one pet. Able you able to treat more than one?

Absolutely. Discounts are applied to multipet households.

Pet Oral Health

What happens if my pet requires additional care?

If in need of specialist veterinarian we will discuss options with you, and arrange the referral. If there is need for dental procedures, surgery or x rays etc, we will discuss the options with you and where these procedures may be carried out.

Are you able to carry out surgical procedures?

We are able to do various minor surgical procedures, however major surgical procedures such as spaying and castration will be arranged within a traditional veterinary clinic.

Is it more expensive than a traditional veterinary clinic?

Our prices are comparable with those of a traditional veterinary clinic.

Will my pet be treated within home or in a mobile van?

Your pet will be treated within the comfort of their own home.

What if I need to order medicines?

We can arrange delivery of your pets medications and also arrange for them to be delivered to your door by us.

What are the methods of payment?

We accept Mastercard, visa, debit cards and cash. Unfortunately we do not do accounts and payment needs to be in full at time of consultation.